[Remote] Account Manager, Services Team

Note: The job is a remote job and is open to candidates in USA. Page Vault is on a mission to transform the way web content is used in the legal industry with their innovative technology. They are seeking an Account Manager for their services team to manage client relationships, oversee project management, and identify software opportunities for clients. The role requires excellent communication skills and the ability to translate client needs into actionable plans.

Responsibilities

• Own a book of service client relationships across law firms, in-house legal teams, and litigation support partners
• Serve as the primary point of contact for clients submitting capture requests
• Build trust through clear communication, sound judgment, and reliable follow-through
• Write clear, accurate, client-ready emails that translate technical complexity into straightforward next steps
• Turn vague or incomplete client requests into clear capture specifications
• Hear what’s subtle or ambiguous in a client’s ask
• Recognize when a request needs more clarity and ask precise follow-up questions to resolve it before proceeding
• Quote and package work with consultative judgment
• On large or multi-phase deals, serve as the steady-hand project manager and single point of contact for the client across the life of the work
• Translate the in-the-weeds technical reality into what the client actually needs to know and decide on
• Help resolve issues quickly and professionally when scope, timing, or technical challenges change
• Stay alert for situations where the Page Vault software may better serve a client’s ongoing needs
• Run a brief product overview or demo when appropriate
• Hand qualified software opportunities to the software team with useful context
• Maintain a client-first approach when deciding whether services, software, or both are the right answer
• Build and improve repeatable processes such as scoping checklists, quote templates, delivery email templates, handoff workflows, and status-update formats
• Maintain accurate account, pipeline, and activity records in the CRM
• Collaborate with services, sales, support, product, and technical teams to improve the client experience
• Push forward new capabilities and process improvements

Skills

• 4+ years of experience in account management, client services, customer success, project management, or a similar client-facing role
• Experience working with legal, SaaS, litigation support, professional services, or other detail-sensitive B2B clients
• Excellent written communication skills; this role depends heavily on clear, accurate, client-ready email. Candidates will be evaluated on the quality of their written communication throughout the hiring process
• Demonstrated ability to read between the lines of a client's request: to recognize ambiguity, ask precise clarifying questions, and resolve uncertainty before proceeding
• Strong judgment in scoping, pricing, prioritization, and expectation-setting
• Ability to manage multiple urgent client requests at once without losing detail or follow-through
• Comfortable working with websites, social media platforms, online content, and technical teams
• Tech-savvy and comfortable learning new tools
• Familiarity with how law firms operate — including the roles of partners, associates, paralegals, and litigation support—is a big bonus

Benefits

• Fully remote work, with 2–3 in-person team meetings per year
• Flexible PTO, unlimited sick days, and paid parental leave for both parents
• Medical, dental, and vision insurance
• 401(k) with employer contribution

Company Overview