[Remote] Client Operations Manager
Note: The job is a remote job and is open to candidates in USA. Craft Digital is seeking a Client Operations Manager to enhance their operational efficiency as they scale. The role involves coordinating client onboarding, ensuring client success, managing internal operations, and supporting business development initiatives.
Responsibilities
- Coordinate opportunities: follow up after discovery calls, organize notes and proposals, keep the CRM clean, schedule meetings, and research companies before calls
- Run client onboarding: set up Slack channels, Drive folders, portals, and internal docs; manage invoices, subscriptions, and payment workflows
- Drive client success: maintain regular communication, coordinate recurring meetings and reports, triage support requests, and drive reviews and referrals
- Keep internal operations organized: coordinate with developers, maintain visibility into what's moving and what's stuck across projects and comms
- Support business development: coordinate LinkedIn engagement and outreach, maintain pipeline organization, and support ongoing BD initiatives
Skills
- Extremely organized
- Build systems instead of fighting fires
- Proactive and self-directed
- Strong written and verbal communicator
- Tech-fluent: learn new tools quickly and not intimidated by AI or automation
- Comfortable in Slack, ClickUp, Google Workspace, CRMs, and AI tools
- Ability to juggle multiple conversations, projects, and priorities without dropping the ball
- Experience in agencies, startups, SaaS, or client services
- Familiarity with AI, automation, or operational systems
- Background in client onboarding or lifecycle management
- Bias for process improvement
- West Coast or Mountain Time preferred
Company Overview