[Remote] Client Partner, Scaled Accounts
Note: The job is a remote job and is open to candidates in USA. Augury is a leader in Industrial AI, helping manufacturers leverage real-time production insights for efficiency. They are seeking a Scale Client Partner to manage a high-volume portfolio of customers, focusing on retention, renewal predictability, and delivering consistent customer value at scale.
Responsibilities
- Manage a portfolio of SMB and mid market accounts, prioritizing engagement based on renewal timing, customer health, risk signals, and growth potential
- Own end to end renewal execution, including forecasting, stakeholder alignment, risk mitigation, pricing coordination, and deal closure
- Drive scalable customer engagement through standardized programs, value-based communication, and proactive identification of retention and expansion opportunities
- Maintain accurate account data, forecasting, and operational discipline within Gainsight and Salesforce, ensuring visibility across customer activity and outcomes
- Partner cross functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals, resolve risks, and support customer retention and growth
Skills
- 5–8+ years of experience in Customer Success, Account Management, or Renewal Management within software and/or hardware environments
- Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation
- Experience operating within structured, scalable customer engagement models and repeatable processes
- Ability to interpret customer health, usage, and risk signals to drive prioritization and action
- Strong written and verbal communication skills, with the ability to communicate value clearly across a broad customer base
- Technical aptitude and ability to connect product capabilities to customer business outcomes
- Experience in industrial manufacturing, digital transformation, or process optimization environments
Benefits
- Flexible PTO
- Medical/dental/vision insurance
- 401(k) match
- Stock options
- Paid parental leave
- WFH and phone stipend
Company Overview