[Remote] Content Writer – Claims Digital Experience (P&C Required)
Note: The job is a remote job and is open to candidates in USA. Strategic Staffing Solutions is seeking an experienced Content Writer with strong Property & Casualty (P&C) insurance and Claims experience to develop clear, compelling, and user-centered content for USAA’s Claims Digital experiences. This role focuses on creating and refining copy across digital claims journeys while partnering closely with cross-functional teams to improve the overall member experience.
Responsibilities
- Develop, write, and edit content for digital claims experiences including claims intake, claims status tracking, FAQs, and help content
- Create member-facing communications including digital templates, notifications, articles, bulletins, and promotional/educational content
- Translate complex P&C insurance and claims processes into clear, simple, and user-friendly messaging
- Partner with Claims, UX, Product, and Marketing teams to gather requirements and align on content strategy and user experience
- Ensure all content meets brand guidelines, accessibility standards, and regulatory/compliance requirements
- Manage multiple writing projects simultaneously while meeting tight deadlines
- Continuously refine content based on stakeholder feedback, user testing, and performance insights
- Participate in UX/content design reviews and cross-functional alignment sessions
- Write and edit content for Claims Digital experiences (filing a claim, tracking a claim, claim updates)
- Use Figma to review UX designs and ensure copy fits within user flows and interfaces
- Draft and refine documentation and content in Microsoft Word for stakeholder review
- Build and present content updates and recommendations using PowerPoint
- Collaborate with Claims and digital teams to ensure consistency across all member touchpoints
Skills
- 5+ years of professional writing/content experience
- Direct experience in Property & Casualty (P&C) insurance (required)
- Claims experience (required), including familiarity with claims processes, workflows, or customer servicing
- Exceptional writing, editing, and communication skills
- Strong project management and time management skills with ability to handle multiple priorities
- Ability to simplify complex insurance and claims concepts into clear, customer-friendly content
- Experience writing for customer/member-facing digital experiences
- UX writing or content design experience in digital product environments
- Experience working in regulated financial services or insurance organizations
- Familiarity with agile teams and cross-functional delivery environments
Benefits
- Dental insurance
- Health insurance
- Vision insurance
Company Overview