Remote Customer Service Representative – Call Center (2nd/3rd Shift) with Own Equipment
#AZAAKI-NONIT We are seeking a skilled Remote Customer Service Representative – Call Center (2nd/3rd Shift) to join our client’s team, one of the US’s largest companies. Qualifications:
- NEW MANDATORY REQUIREMENT: When submitting your candidate's resume, please be sure to upload the candidates' speed test results, device specifications and a photograph of ethernet cord and headset*
• INTERVIEWS ARE NOW CONDUCTED VIA A ZOOM CALL WITH CAMERAS ON. Please have candidate confirm they can join the call via a zoom link, with a functioning webcam so we can see the applicant. Link will be shared with candidate via email once they confirm date and time for interview.
- Candidates from Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.
- We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply
Physical Demands:
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Call center experience required.
- Excellent communication skills.
- Intermediate knowledge of computer applications.
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
- Candidates can be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am.
- Please note: Candidates cannot choose their work schedule, but they will be able to provide a shift preference during their interview. They must be available to work on the 2nd and 3rd shift and at least one day of the weekend.
Responsibilities:
- Candidates are required to provide their own equipment for this role.
- Candidates must demonstrate they can maintain a productive, interruption-free remote work environment.
All Candidates must have:
- Internet Service (cannot connect via WIFI)
- Core i3 with 16GB of RAM or higher
- Candidate must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net
- Candidate must have a minimum of Windows 10 on computer.
- Must have modem connection - Must be hardwired to your computer via ethernet cable.
- Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
- Allow Client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
The below metrics are implemented and monitored:
- Schedule Adherence - 95%
- Aftercall Work (ACW) Average - Less than 4 seconds
- Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls.
About Our Client Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it. #AZAAKI-NONIT Pay: $13.00 - $15.00 per hour Expected hours: 40.0 per week Work Location: Remote Apply To this Job Apply To this Job