[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Numerator is a company that focuses on delivering value through its products, and they are seeking a Customer Success Manager to manage customer relationships post-onboarding. The role involves ensuring clients realize value from Numerator's solutions, driving product adoption, and collaborating with cross-functional teams to enhance the customer experience.
Responsibilities
- Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data
- Serve as a trusted advisor by developing a deep understanding of each client’s business, priorities, and use cases
- Drive product adoption and engagement through proactive outreach, training, business reviews, and ongoing stakeholder connectivity
- Partner with Sales to support renewals, business reviews, account planning, and growth opportunities across an assigned portfolio
- Identify and communicate realized business value through impact stories, customer use cases, and success metrics
- Collaborate cross-functionally with internal teams to resolve customer needs, improve the client experience, and maximize product value
- Manage and prioritize a territory of approximately 30 clients while maintaining strong customer engagement
- Travel occasionally as needed
Skills
- Strong relationship-building skills with the ability to become a trusted advisor to clients
- Excellent written and verbal communication skills
- Strong presentation skills, including experience presenting to clients and stakeholders at varying levels, from analysts to senior leaders
- Knowledge of the CPG and/or retail industry, including consumer insights, category insights, and promotional data
- Ability to understand customer business objectives and connect promotional data to strategic initiatives
- Experience in Customer Success, account management, consulting, or a related client-facing role
- Proven analytical skills, including the ability to interpret data, derive insights, and create compelling client stories
- Creative problem-solving skills and a proactive approach to driving adoption and engagement
- Strong organizational skills with the ability to manage competing priorities across a broad client portfolio
- Ability to guide clients through processes clearly and translate data into actionable insights
- Bachelor's degree or equivalent experience
- 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, or a related field
- Experience in Brand Marketing, Market Research, Category Management, Shopper Insights, Consumer Insights, or as a service provider to these functions
- Experience managing a large portfolio of clients and prioritizing competing needs
- Working knowledge of enterprise software, data, or insights platforms serving the retail and consumer goods industries is highly valued, such as Nielsen, Circana, Dunnhumby, or similar solutions
Company Overview