[Remote] Direct to Patient Specialist I

Note: The job is a remote job and is open to candidates in USA. Inogen is a company focused on providing respiratory care products to patients. They are seeking a Direct to Patient Specialist I to handle inside sales, generate new business, and ensure customer satisfaction through effective communication and collaboration with team members.

Responsibilities

• Build trust with patients by understanding their diverse needs for respiratory care and our products
• Take initiative to organize incoming leads, create strategic call plans, implement calls, and transition sales leads actively
• Demonstrate a responsive pattern by responding to incoming patient calls, emails, and requests for information
• Work with teammates to transition leads to Durable Medical Equipment provider partners
• Accurately and consistently record customer information, activities, suggested improvements, problems you fixed, and updates in our CRM system to reflect your performance metrics
• Ensure timely and accurate entering of sales orders, processing of credit card payments and the execution of leasing docs and pricing approvals
• Strives to routinely meet or exceed goals for call volume, create meaningful connections with patients, and meet service, delivery and cash sales targets
• The basics: Show up ready to work (maintain regular and punctual attendance), do the right things (comply with all company policies and procedures), and help out your colleagues (assist with any other duties as assigned)
• Qualify and transact Medicare and other rental sales
• Support peers through special projects and/or mentoring as assigned

Skills

• Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities
• Intermediate knowledge/proficiency in Microsoft Office, required
• Excellent oral and written communication skills required
• Attention to detail
• Solutions-oriented problem solver
• Impeccable phone etiquette
• Must have proven track record of successful team participation as well as ability to work independently and self-start
• Must self-motivate and deliver results with limited oversight
• Must be motivated to achieve results based upon earnings opportunity
• 1-3 years sales/customer service experience, preferred

Benefits

• Inogen’s annual performance bonus incentive plan
• Highly competitive and company-sponsored benefits
• Wellbeing programs rooted in our strong culture of excellence
• Health, dental, and vision insurance
• 401(k) plan plus employer contribution and match
• Generous paid leaves such as vacation and sick leave, including paid volunteer time

Company Overview

Company H1B Sponsorship