[Remote] Disability Case Analyst/Case Manager

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider, and they are seeking a Disability Case Analyst/Case Manager to support plan members across Canada through illness, injury, and recovery. The role focuses on guiding recovery journeys through case management, utilizing healthcare knowledge and emotional intelligence to assess claims and develop return-to-work strategies.

Responsibilities

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner
• Assessing claims based on contractual, medical, and vocational barriers
• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready
• Writing letters to communicate pertinent benefit related information based on analytical reasoning
• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions

Skills

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
• A college or university degree in a healthcare program or equivalent work experience is considered an asset
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
• Knowledge of disability management and/or group benefits is an asset
• A background in a health-related field is advantageous
• Comfortable and skilled in handling both incoming and outgoing calls
• Excellent organizational and prioritization skills are critical for handling diverse tasks

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

Company Overview