[Remote] Field Service Technician (Japan Expatriate Assignment)
Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in professional mobile communications systems, dedicated to enhancing safety through innovative technologies. They are seeking a Field Service Technician to perform core maintenance on communication systems, requiring expertise in various technical platforms and equipment. The role involves ensuring network operational availability and providing technical support while collaborating with contractors and managing inventory.
Responsibilities
- Must be willing to hit the ground running as a complex enterprise-level upgrade will begin shortly after being hired
- Required to complete Standard Form 86 (SF 86) questionnaire for national security positions upon hire
- Perform daily preventative and corrective maintenance on an enterprise communications system
- Ensure the highest possible level of communications network operational availability
- Maintain Motorola RF communications equipment including RF repeaters and base stations, and antenna systems under contract
- Perform trunked LMR RF site preventative maintenance periodically
- Provide technical support and end to end case management for cases generated by Motorola Network Monitoring and the end users
- Manage spare asset inventory and performs regular inventory audits to reduce risks to operational availability
- Perform routinely scheduled backups of critical data to ensure operational continuity in the event of a catastrophic failure
- Collaboration with other contractors to resolve customer issues
- Work at the physical customer location full time
- Some travel of up to 25% annually may be required
Skills
- Must be willing to relocate to Japan or the surrounding area
- Must be willing and able to obtain DoD Secret-level security clearance as required
- Must be Proficient in Juniper routers and Junos
- Excellent knowledge and demonstration of hardware and software tools (network analyzers, PuTTY, WinSCP, etc.)
- Proficiency in administering HP ProLiant servers and iLO
- Experience in deploying and administering VMware virtualization suites
- Experience in performing RF trunking site optimization or be willing to learn this skill
- A high degree of computer system and network troubleshooting aptitude is a must
- Proficiency in administering Windows 10, Windows Server 2016, and Active Directory
- Demonstrated experience working in IT production environments
- High School Diploma/GED with 2+ years of experience in Electronics Technician, System Technologist, System Manager, or Field Service required
- Must be a US Citizen with the ability to obtain a background clearance as required by our government customers
- Must be willing to obtain CompTIA Security+ or CISSP certification within first 6 months of employment
- Must be willing to obtain ETA CET associate certification within first 6 months of employment
- Experience with or willing to learn Motorola's proprietary software and hardware systems
- Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles is highly preferred
- Experience with McAfee's suite of security products and ePolicy Orchestrator is preferred
- Juniper JNCIA or better preferred
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Company Overview