[Remote] Fin Care Specialist I (Customer Service)
Note: The job is a remote job and is open to candidates in USA. Cedars-Sinai is a leading organization recognized for its excellence in medical care and employee satisfaction. The Fin Care Specialist I role involves providing patient relations support, resolving customer inquiries, and ensuring payment and resolution of accounts.
Responsibilities
- Provides patient relations support to Patient Financial Services
- Identifying, analyzing, resolving and responding to customer inquiries, concerns and issues
- Following up on accounts to ensure payment and resolution
- Work independently and have strong customer service skills
- Deescalate issues quickly
- Able to talk, think and access the system to achieve maximum customer satisfaction
- Understand, interpret and explain payor contracts and CSMC billing and collections policy and practices
- May be cross-trained in other revenue cycle functions and provide back-up coverage
Skills
- High School Diploma/GED required
- A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required
- Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred
Benefits
- Health and dental insurance
- Paid vacation
- A 403(b)
Company Overview
Company H1B Sponsorship