[Remote] Global Director, Product Solution Design
Note: The job is a remote job and is open to candidates in USA. Coins.ph is seeking a visionary and strategic Head of Product Solution Design to lead their product design function. This role involves overseeing a team of UX/UI designers and researchers to create intuitive user experiences while collaborating with various teams to deliver user-centric solutions.
Responsibilities
- Define and own the vision, strategy, and roadmap for the Product Solution Design function under Global Product team
- Build, lead, and mentor a high-performing team of Product Designers, UX/UI Designers, Design Researchers, and UX Writers
- Advocate for design excellence and user-centric thinking across all levels of the organization including Coins Payment, Crypto Trading and other products
- Partner with Product, Engineering, Marketing, and Business teams to ensure holistic and cohesive product experiences
- Oversee the end-to-end design process, from discovery and ideation to wireframes, prototypes, and final UI
- Implement design systems, frameworks, and tools that drive consistency and efficiency at scale
- Champion design thinking and research-led innovation, integrating user feedback and data into all design decisions
- Ensure designs are accessible, inclusive, and optimized for all platforms (mobile, web, etc.)
- Own the entire user journey and experience lifecycle, identifying pain points and opportunities for continuous improvement
- Develop metrics and KPIs to measure user satisfaction, usability, and design impact
- Drive initiatives to improve user onboarding, engagement, conversion, and retention through superior design
- Act as the voice of the user in strategic discussions and decision-making forums
- Effectively communicate design vision, strategies, and updates to stakeholders at all levels
- Foster a culture of collaboration, experimentation, and continuous learning within the design team and beyond
Skills
- 5+ years of experience in product design, UX/UI, or user experience strategy, with at least 4 years in a leadership or head-of-role
- Proven experience designing for digital products at scale (fintech, crypto, super apps, payments, or e-commerce experience preferred)
- Strong portfolio demonstrating deep expertise in design strategy, user journeys, and end-to-end product design
- Mastery of design and prototyping tools such as Figma
- Deep understanding of human-centered design, accessibility principles, and responsive design
- Experience working with cross-functional teams in agile/scrum environments
- Strong analytical and problem-solving skills, with the ability to interpret complex data and translate into design insights
- Excellent communication and storytelling skills; able to influence executive stakeholders
- Background in behavioral science, design psychology, or UX research is a plus
- Prior experience in fintech, payments, digital wallets, or blockchain/crypto industries
- Familiarity with front-end technologies (HTML/CSS, JavaScript) is an advantage
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