[Remote] Healthcare Customer Care Agent (Indiana Resident)
Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a company that provides customer service and support in the healthcare sector. They are seeking a Healthcare Customer Care Agent who will be the first point of contact for callers, providing compassionate and knowledgeable support while handling various inquiries with professionalism and empathy.
Responsibilities
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
- Act as advocate to facilitate problem resolution via telephone in a timely and courteous manner
- Document all call information according to approved operating procedures
- Navigate multiple computer systems and screens simultaneously while engaging with customer
- Verify customers information, making corrections and updates as needed
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
- Follow-up with callers as necessary
- Use statistical contact center data to make improvements to performance
- Outbound calling for surveying to obtain client specific information
- Meet quality assurance requirements and other key performance metrics, including punctuality and attendance
- Shift and Schedule adherence
- Other duties as assigned
Skills
- Candidates must reside in the state of Indiana
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
- Excellent organizational and multitasking skills
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Basic computer literacy, especially with Windows-based systems
- Ability to sit for extended periods of time
- A genuine desire to help and advocate for customers
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Enclosed and secure work area with zero distractions
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
- Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload
- Hotspots, satellite and wireless internet service are NOT allowed for this role
- BURMESE and SPANISH bilingual highly desired!
- Prior call center or customer service experience highly desired
Benefits
- Work from home
- All equipment provided
- Competitive
- Paid training
- Growth & Development Opportunities
Company Overview