[Remote] Operations Program Coordinator, MI
Note: The job is a remote job and is open to candidates in USA. FUJIFILM Healthcare Americas Corporation is dedicated to innovating for a healthier world, offering cutting-edge healthcare solutions across various domains. The Operations Program Coordinator will coordinate operational activities supporting commercial and government accounts, manage documentation, and ensure data accuracy within Salesforce CRM.
Responsibilities
- Coordinate operational activities that support both Commercial and Government software business
- Develop training materials, guides, and reference documents to support Commercial and Government processes
- Maintain and improve internal processes, checklists, and standard operating procedures across Commercial and Government workflows
- Track the accuracy of Commercial and Government account data in Salesforce, including contract modifications and related updates
- Support Commercial quoting in Salesforce and CPQ, and maintain Government pricing data and DLA price books
- Partner with Sales, Legal, Product Management, Implementation, Customer Support, HR, and Operations to support contract requirements, staffing needs, and customer execution
- Collaborate with HR, Legal, and Operations to ensure resource-related requirements, such as site access, background checks, training, and certification mandates, are understood and incorporated into planning
- Monitor relevant regulations, policies, and guidance related to acquisitions, health IT, cybersecurity, and data protection, and communicate important updates to stakeholders
- Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable requirements
- Ensure Salesforce CRM data remains current, accurate, and complete for Commercial accounts, Government accounts, vendors, and distributors
- Prepare reports and dashboards on pipeline activity, pricing updates, account status, and key milestones for leadership and cross-functional partners
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards
Skills
- Bachelor's degree in Business, Finance, Public Administration, Health Informatics, or a related field; or equivalent combination of education and experience
- 4+ years of experience in operations, program coordination, sales operations, or contract support
- Strong analytical, organizational, and problem-solving skills with high attention to detail, especially in managing pricing, contract data, and documentation
- Proven ability to work cross-functionally with Legal, Sales, Finance, Technical, and Implementation teams
- Strong written and verbal communication skills, including the ability to translate regulatory and contractual requirements into clear internal guidance and processes
- Comfort working with structured data, templates, and Government-provided forms or portals
- Proficient in Microsoft Office, including PowerPoint, Excel, and Word
- Ability to organize and manage multiple priorities and projects, with effective time management skills
- Strong judgment and ability to anticipate the need for proactive communication and planning
- Strong customer orientation and interpersonal skills, with the ability to communicate effectively with a diverse range of individuals
- Demonstrated ability to achieve results as an individual and in support of teams, including a track record of overachieving
- Experience working with U.S. Government contracts, with specific exposure to DoD and/or VA healthcare or health IT contracts a plus
- Familiarity with DLA, VA, or other federal contracting environments, a plus
- Experience in the use of Salesforce and other sales enablement tools, a plus
Company Overview