[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Graco is a leading manufacturer of premium equipment for fluid and powder materials. The Senior Account Manager plays a critical role in building a profitable customer base for Graco products, driving strategic growth, and ensuring a superior customer experience through advanced sales strategies.

Responsibilities

• Identify and establish effective sales channels to support the customer base with the assigned products and relevant applications
• Create targeted marketing strategies to promote product offerings within these channels, focusing on maximizing reach and effectiveness
• Design and implement territory-specific sales plans that align with the divisional distribution strategy, focusing on both acquiring new accounts and nurturing key existing ones
• Analyze territory performance metrics and adjust strategies accordingly to optimize sales results, ensuring alignment with overall company goals
• Collaborate with the marketing team to develop promotional materials and campaigns that support sales efforts within designated territories
• Maintain a high level of responsiveness to customer inquiries, ensuring prompt and effective communication that addresses client needs and questions
• Utilize customer relationship management (CRM) tools to track interactions and follow-ups, ensuring that all customer engagements are documented and actionable
• Conduct regular site visits and outreach efforts to build rapport with industrial contractors and facility managers, assessing their specific needs and preferences regarding products
• Foster long-term relationships with customers by providing exceptional service and support, ensuring they view Graco as a trusted partner
• Collaborate with internal teams to design and implement innovative distribution programs that enhance market presence and increase sales effectiveness in the assigned channels
• Analyze the effectiveness of existing programs and make recommendations for enhancements based on market feedback and performance data
• Monitor industry trends and competitor activity, providing insights and feedback to sales and marketing management
• Provide regular updates and detailed reports to sales and marketing management, highlighting key insights that can inform strategic decision-making
• Act as the primary liaison between customers and Graco to optimize new product launches and drive sales for both new and existing products
• Implement training sessions for sales staff and channel partners to equip them with the necessary knowledge and tools for effectively promoting new products
• Establish partnerships and agreements with material suppliers to support sales and distribution efforts
• Manage training and demo equipment accounts per corporate standards

Skills

• Bachelor's degree in business, engineering, marketing, a technical field, or equivalent experience
• 5+ years of sales experience, ideally in mechanical product sales through distribution channels
• Exceptional written, verbal, and presentation skills, with a proven ability to convey complex technical information to diverse audiences in a clear, compelling manner
• Advanced mechanical aptitude, enabling a deep understanding of product specifications and applications and the ability to communicate these effectively to senior stakeholders
• Proven ability to work independently while effectively adapting to diverse end-user requirements and shifting market conditions
• Expertise in managing and optimizing distribution channels, with a strong focus on building high-impact partnerships and providing exceptional support to channel partners
• Willingness to travel as required to meet customer and business needs
• Valid Driver's License and ability to maintain insurability with Graco's chosen Fleet Insurer
• Global industrial manufacturing experience and knowledge
• MBA or Master's degree preferred

Benefits

• Medical
• Dental
• Stock purchase plan
• 401(k)
• Tuition reimbursement

Company Overview