[Remote] Senior Operations Specialist
Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee health benefits. The Senior Operations Specialist will serve as a subject matter expert for the Certificates of Insurance process, ensuring compliance and operational efficiency while supporting onshore and offshore teams.
Responsibilities
- Serve as a subject matter expert for the Certificates of Insurance process and related operational activities
- Support onshore and offshore teams with COI questions, issue resolution, and process guidance
- Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance
- Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing
- Assist with implementation activities, transition support, and project work related to the offshore COI function
- Support setup, go-live, and stabilization efforts for transitioned COI work
- Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes
- Assist in delivering training and knowledge transfer sessions for offshore and onshore team members
- Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness
- Help identify process gaps, trends, and improvement opportunities within COI workflows
- Partner with leadership on standardization, efficiency, and continuous improvement initiatives
- Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence
- Help monitor adherence to established processes, service expectations, and quality standards
Skills
- College Degree or equivalent education, training and work-related experience
- Property & Casualty Insurance License
- Five years of experience within the insurance industry
- Experience handling Complex Certificates of Insurance
- Ability to read contracts and insurance policies
- Highly effective written and verbal communication skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Ability to work without direct supervision
- Knowledge of insurance specific systems and applications
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Company Overview
Company H1B Sponsorship