[Remote] Servicing Instructional Designer
Note: The job is a remote job and is open to candidates in USA. Lendbuzz is a company that focuses on providing personalized financial opportunities and innovative technologies for underserved borrowers. They are seeking a Servicing Instructional Designer to join their Loan Servicing team, responsible for developing and delivering training programs to enhance the skills of team members.
Responsibilities
- Design, develop, and maintain training materials, including presentations, reference materials, and SOPs applicable to auto finance operations
- Maintain expert knowledge of information delivered, acting as a subject matter expert for our team members
- Conduct training needs assessment to identify knowledge gaps and development opportunities within the team
- Evaluate the effectiveness of training programs through feedback, testing, and performance metrics
- Ensure all training materials and programs comply with industry regulations and company policies
- Act as a co-facilitator or primary backup trainer for onboarding and continuing education sessions
- The unique ability to sit focused and build technical training content, then easily pivot into an enthusiastic, high-energy live presenter
- Ability to manage multiple small-to-medium design projects simultaneously
Skills
- Minimum of 3 years experience in training and development/instructional design, preferably in auto finance or financial services industry
- Excellent presentation, communication, and interpersonal skills
- Strong organizational and project management abilities
- Familiarity with consumer debt collection regulatory compliance requirements preferred
- Outstanding organizational skills
- Excellent written and verbal communication skills
- Creativity and ability to develop engaging visual content
- High level of integrity
- Strong sense of teamwork, yet able to work independently
- Self-motivated and able to work with minimal supervision
- Works well in fast pace, high-volume environment
- Excited by the idea of constant change, you are comfortable being uncomfortable
Company Overview