[Remote] Strategic Customer Success Manager (PST)
Note: The job is a remote job and is open to candidates in USA. Hyperproof is a company focused on risk and compliance management, and they are seeking a Strategic Customer Success Manager to join their Customer Success team. The role involves acting as the main point of contact for customers, ensuring value delivery, and managing long-term relationships while advocating for customer needs internally.
Responsibilities
- You’ll be the main point of contact, owning the customer relationship, and serving as the customer’s primary escalation path to mitigate and resolve customer issues
- You’ll move the customer along the defined customer journey, helping deliver, measure and manage value outcomes
- You'll develop tactics, objectives and key results, activities, and milestones to deliver success, and drive that within the portfolio
- You'll Work alongside account management to ensure upsell opportunities are identified, prioritized, supported, and won
- You'll partner with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand our product roadmap in the context of our customer’s needs
- You'll elevate customer behavior, business needs, risks, blockers, and successes internally in partnership with Customer Success leadership
Skills
- 5+ years of experiencing delivering success to end using customers in a SaaS/Technology environment
- Experience in operating with significant autonomy in complex and ambiguous situations
- Bachelor's Degree preferred
- Bonus: Familiarity with InfoSec/Regulatory compliance
Benefits
- Annual compensation reviews + equity
- Unlimited PTO: strongly encouraged to unplug and recharge
- Health: coverage for medical, dental, and vision - employee and dependents
- 401K, which vests immediately, complete with a 4% company match
- 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
- Annual company in-person events and quarterly in-person connects
- $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
- $100 quarterlypaid wellness stipend
- Pet insurance discount
- Slack channel notifications turn off after 5 pm based on your time zone
- Two Hypercharge weeks of rest where we close company-wide (July & Dec)
Company Overview