[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Boulevard is a client experience platform for appointment-based self-care businesses, empowering customers to enhance their client interactions. The Technical Account Manager (TAM) will own post-onboarding customer relationships, serving as a trusted technical advisor to ensure clients achieve success with Boulevard’s platform while collaborating with various teams to drive retention and product adoption.

Responsibilities

• Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation
• Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion
• Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively
• Maintain deep product knowledge to provide strategic recommendations and drive adoption
• Translate business objectives into actionable technology strategies using Boulevard’s platform
• Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs
• Serve as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvements
• Document recurring technical issues and propose improvements to internal playbooks and processes
• Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities
• Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability

Skills

• 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization
• Ability to manage multiple customer accounts, projects, and requests simultaneously, balancing competing priorities while maintaining exceptional attention to detail and follow-through
• Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively
• Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention
• Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes
• Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences
• Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneously
• Comfortable using data and metrics to track performance, identify trends, and inform strategy
• Experience in appointment-based or service-industry software
• Familiarity with tools such as Salesforce, Asana, and Slack

Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote so you can choose where you want to work.
• You’ll receive a work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity: get ahead on the ground floor and grow with Boulevard.
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Company Overview

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