[Remote] Technical Project Manager
Note: The job is a remote job and is open to candidates in USA. Clearwater is a company focused on Managed Cloud and Managed Security Services, and they are seeking a Technical Project Manager to provide end-to-end support for these services. The PM will be responsible for developing project plans, monitoring progress, and ensuring client satisfaction throughout the project lifecycle.
Responsibilities
- Develop and maintain project plans, including resource allocation, timelines, and budgets
- Identify and report on risks to project schedule, budget, and quality of deliverables
- Track and report on progress relative to plan for SOC engagements
- Initiate projects and coordinate delivery of service engagements, including planning and leading internal transition calls and client kick-off calls, building projects in PSA, and ensuring plans are agreeable to client
- Develop and follow a project-close process to ensure data integrity and accuracy of reporting
- Proactively escalate potential client satisfaction issues, internal operational issues, and SOC team issues to senior leadership
- Regularly update projects in PSA, including status, milestone dates and knows issues and risks
- Collaborate with the Consulting organization to optimize client satisfaction of share clients and ensure bi-directional communication is occurring regarding engagements
- Support the development, communication, and presentation of SOC and Cloud metrics
- Serve as a main point of contact for clients, consultants, and contractors to help coordinate and manage SOC engagements
- Perform other duties within the scope of the role as assigned
Skills
- Minimum 5 years experience as a Technical Project Manager, focused on cybersecurity and cloud environments
- Experience working with senior management and well-versed in the practices and demands of progressive and evolving Service organizations
- Hands-on experience with ServiceNow is a plus
- Bachelor's degree in Business, Computer Science, Information Technology, Cybersecurity or related field
- Strong understanding of healthcare regulations, including HIPAA, HITRUST, and other compliance standards
- Strong knowledge of Microsoft Azure Cloud and Managed Security Services
- Ability to analyze and solve problems, perform complex tasks, prioritize multiple projects and follow through
- Ability to make sound decisions in potentially time-sensitive and pressure situations
- Ability to embrace Clearwater's CLEAR core values (Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency) and culture
- Continuously expand technical knowledge across project management methodologies and tools, staying current with emerging technologies relevant to the projects managed
- Attend workshops, webinars, and courses focused on advanced project management skills, leadership development, and industry-specific technologies
- MBA degree in the above fields is preferred
- PMP or related Project Management certification is a plus
Benefits
- Merit-based salary increases
- Eligibility for our 401(k) plan
- Medical, dental, vision, life and disability insurances
- Leaves provided in line with your work state
- Flexible paid time off
- 11 paid holidays
- Paid sick time
Company Overview
Company H1B Sponsorship