[Remote] Temporary Customer Service Professional I
Note: The job is a remote job and is open to candidates in USA. Cambia Health Solutions is a purpose-driven organization focused on transforming health care. They are seeking a Temporary Customer Service Professional I to act as a bridge between Cambia and its members, providing guidance on health insurance benefits, claims, and eligibility.
Responsibilities
- Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility
- Roll up your sleeves and do the necessary research to find answers when you don’t have them
- Bring a positive and professional approach to providing every caller with accurate, compliant information
- Tailor your communications to meet each caller's unique needs
- Stay one step ahead by spotting and addressing potentially difficult issues before they arise
- Prioritize caller satisfaction while representing Cambia’s mission and values
- Seek opportunities to collaborate and improve your skills through feedback and learning
Skills
- High school diploma or equivalent
- 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience
- Proficient PC skills and an ability to navigate multiple applications while on calls
- Ability to apply mathematical concepts and calculations
- Excellent multitasking skills under pressure
- Resilience, patience and a positive attitude in the face of challenges
- Clear, concise and empathetic demeanor while responding to inquiries and requests
- Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs
- Sound decision-making and flexibility in a fast-paced environment
- Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities
- Equally comfortable collaborating with a team and working independently
- Ability to handle sensitive and confidential information with discretion
- Required to have high-speed internet connection
- Private, distraction free workspace
- Knowledge of medical terminology and coding
- Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Benefits
- Career growth opportunities
- Flexible and remote options to help you balance priorities in and outside of work
- Work from home options for most of our roles
- Drug and tobacco-free workplace
- Background check is required
- If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]
Company Overview