Sales Support Associate

Sales Support Associate Remote Philippines Full time EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential. DUTIES AND RESPONSIBILITIES | About the role As the Sales Support Associate, you will: · Serve as a primary internal contact for partner clients, supporting their daily operational needs. · Respond promptly to quote and order requests, ensuring accuracy and timely follow-up. · Provide real-time updates on order status, shipping timelines, and delivery confirmations. · Check and communicate inventory levels, lead times, and product availability. · Collaborate closely with Account Managers to support sales initiatives and client satisfaction. · Coordinate with internal departments (e.g., logistics, sales ops, finance) to resolve client issues and ensure smooth order processing. · Maintain accurate records of client interactions, quotes, and transactions in CRM systems. · Proactively identify opportunities to improve client experience and internal processes. · Assist in onboarding new clients and educating them on tools, portals, and procedures. · Support sales campaigns, promotions, and product launches as needed. · Mus be able to work during USA working hours (PST) QUALIFICATIONS AND EXPERIENCE | About you The ideal Sales Support Associate: · 2+ years of experience in inside sales, sales support, or customer service—preferably in IT distribution, technology, or B2B sales environments. · Strong communication and interpersonal skills with a customer-first mindset. · Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite. · Ability to manage multiple priorities in a fast-paced environment. · Detail-oriented with strong organizational and problem-solving skills. · Team player with a proactive and collaborative approach · Experience working with IT vendors, resellers, or distribution partners. · Familiarity with quoting tools, ERP systems, and inventory management platforms. · Knowledge of IT hardware, software, or cloud solutions is a plus. WHO ARE EXCLUSIVE NETWORKS? | Why work for us We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us. Our benefits include: Annual Leave Sick Leave HMO Employee Assistance Program WORKING CONDITIONS Working Hours: Must be able to work during normal USA working hours If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.