Senior Analyst, Services Operations (Partnerships)
• About Our Client: The organization operates in the home services industry, addressing the challenge of connecting homeowners with reliable professionals for a wide range of home projects. It facilitates more than 300 million projects across over 1,000 service tasks, supported by a workforce of 2,800 employees worldwide. The company builds scalable infrastructure and frameworks that enable seamless execution of installation and assembly services, ensuring high-quality outcomes for homeowners and professionals alike. Its focus on optimizing service delivery and operational efficiency helps maintain a dependable marketplace for home services.
- About the Opportunity:
The Senior Analyst, Services Operations (Partnerships) plays a critical role in linking operational data with execution to drive key strategic initiatives. This position focuses on optimizing two-sided marketplace dynamics within the largest demand channel, ensuring the right professionals are matched with homeowners while maximizing revenue and marketplace health. The role involves analyzing behavior patterns, overseeing major retail partnerships, and developing data-driven strategies that enhance customer experience, accelerate growth, and increase profitability.
- Responsibilities:
- Lead strategic initiatives to improve service quality, efficiency, and customer satisfaction across retail partnerships
- Develop and pilot complex service programs involving multiple providers to establish pricing and delivery standards
- Manage the launch and national expansion of new service offerings balancing growth, profitability, and customer experience
- Oversee and refine BPO-led workflows and Standard Operating Procedures to improve professional-to-job matching and network efficiency
- Act as the primary operational lead for Retail Growth Managers, addressing partner challenges and supporting ad-hoc business needs
- Requirements:
- Minimum 2 years of experience in investment banking, management consulting, or a similar fast-paced tech environment
- Strong quantitative skills with expert-level Excel; SQL proficiency preferred
- Demonstrated ability to synthesize multi-channel data into strategic business insights
- Excellent written and verbal communication skills; proficient in PowerPoint
- Skilled in project management and managing cross-functional stakeholder relationships
- Self-motivated and capable of independent execution
- High attention to detail and committed to quality assurance
- Experience using AI tools to enhance and accelerate analytical work
- Interest in home services, marketplaces, and product-centric companies
- Pay Range and Compensation Package:
- The salary band for this position ranges from $80,000 to $120,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
- Eligible for a competitive year-end performance bonus and equity package.
- Benefits & Perks:
- Full medical, dental, and vision coverage
- Flexible vacation policy to support work-life balance
- Pet discount plans
- Retirement plan with company match (401K)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.