Senior Associate Client Success Specialist

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Associate Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for small to mid-size enterprise and retail clients. What we are looking for KEY RESPONSIBILITIES Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients. Establishes and maintains effective client relationships. Effectively communicates and interacts with clients, vendors, and internal department team members. Maintains periodic account health assessments to drive client retention. Gathers and tracks client requirements and specifications, including changes. Develops and maintains various client account documentation. Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates. Prepares status reports to keep management, clients, and project team informed of project status and related issues. Recommends appropriate process and procedure revisions in support of continuous improvement. Coordinates, tracks and reports on quality assurance metrics and testing. Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects. Manages key support systems related to technology systems, training, documentation, and knowledge management. Performs other tasks as assigned. KNOWLEDGE & ATTRIBUTES Working knowledge of Microsoft Office Suite EXCEL Experience is a must Knowledge of IT infrastructure preferred Knowledge of IT managed services and/or cloud computing a plus Knowledge of ITIL a plus Knowledge of SSAE 16 and other industry certifications a plus Possess excellent problem solving, critical thinking and interpersonal skills Possess excellent verbal and written communication skills Possess excellent client service skills Highly motivated self-starter ACADEMIC QUALIFICATIONS & CERTIFICATIONS B/S degree or equivalent education and/or work experience required. PMP Certification a plus, but not required. REQUIRED EXPERIENCE Must have a minimum of 3-5 years of relevant experience, 2+ years in the data center co-location industry preferred. PHYSICAL REQUIREMENTS Primarily sitting with some walking, standing, and bending. Able to hear and speak with others and to use a telephone and 2-way radio. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments. Ability to lift and carry objects weighing up to 20 pounds. Work conditions & other requirements Remote, with ability to travel and work in regional data center locations Occasional time spent in data center and typical office environment with varying temperatures and noise levels. Extensive daily usage of computer and/or workstation keyboards and terminals. Periodic travel to other NTT GDC Americas locations, and client or vendor sites. Must be able to respond to emergency situations at the data center. Responsible to carry a cell phone and provide 24 x 7 support as needed. Must be willing to work outside normal business hours, including weekends, late nights, holidays.

Compensation

Pay Range "This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $81,400 - $110,100. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.” Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.