Service Center Assistant Specialist
Job Description
We are looking for a competent, detail-oriented and customer-focused Service Center Assistant Specialist to join our growing team. In this position you will assist with day to day service operations, internal and external communications, arrange administrative procedures and help provide an efficient experience for clients and team members across many business areas. We seek a detail oriented, proactive, adaptable team member that thrives in a fast-paced remote environment. This is a cross functional role and offers an opportunity to drive operational excellence in a technology led firm. Important Features
- Help the service center with administrative and operational tasks and day-to-day activities
- Respond to internal and external inquiries in a timely and professional manner
- Assist customers with communication, scheduling, coordination and follow up tasks
*Proper records, reports and documentation shall be maintained in internal systems
- Assist with workflow tracking and efficient handling of service requests
- Collaborate with cross functional teams to guarantee smooth business operations
- Assigns and escalates work and tasks when needed
Provide onboarding, paperwork and process coordination assistance (as needed)
- Maintain information confidentiality and comply with business policies and data security requirements
- Support continuous improvement initiatives and process development Skills
High school graduation required; Associate/Bachelor’s degree preferred
- 1-3 years experience in customer assistance, service operations, administrative support, coordination or similar professions preferred
- Excellent written and verbal communication skills
- Attention to detail and strong organizational skills
- Ability to juggle multiple projects and work independently in a remote environment
- Open to learning new software platforms and internal systems
Proficient in Microsoft Office Suite, Google Workspace and web-based applications
- Great problem solving and time management
- Customer and professional service attention# Additional Skills Desired
- Experience of handling remote teams/distributed work;
Experience with CRM, ticketing or workflow management tools.
- Experience in technology, digital services or corporate assistance What We Offer
We think excellent teams grow when people are supported professionally and personally & Benefits
- Competitive salary package
- Extensive medical, dental and vision coverage
- Paid time off, vacations and wellness support programs
- Ability to work remotely via work-life balance programs
*Company sponsored technology and equipment for qualified staff Professional development and training opportunities
- Career growth and internal promotion opportunities
*Employee Assistance & Wellness Programmes
- team culture that is collaborative and inclusive
*Recognition and performance related reward schemes
- Retirement savings options where applicable# Work place
This is a 100% remote position. Candidates should have a reliable internet connection and a dedicated workspace to create a professional remote environment.# Equal Opportunity Statement We are an equal opportunity employer and we welcome applicants of all backgrounds and experiences to apply. Employment decisions are based on talent, credentials and corporate needs. Thank you for your interest and we are looking forward to finding out more about your history and experience.