Service Delivery Manager

.responsive { width: 100%; max-width: 1200px; height: auto; } Reference No: 3243 Office Type: Home office - address as mentioned in the Remote Work agreement Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference. We foster open communication and short decision-making paths that encourage creative and innovative thinking. Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it. Role Summary Step into a key operational role as a Payroll Service Delivery Manager at Zalaris ASA. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance. If you're a German speaking payroll expert located in Poland, interested in taking ownership of client relationship matters, don’t hesitate to apply for this job. Your Responsibilities Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery. Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction. Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring. Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform. Ensure adherence to Zalaris’ internal controls, policies, and compliance standards. Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities. Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery. Your Experience and Skills In-depth understanding of German payroll (mandatory) High proficiency in German and communicative English (mandatory) Experience in outsourcing company in HR, payroll, or accounting Work experience with SAP HCM is an asset Business-minded with an analytical mindset Ability to plan, prioritize, and structure work to achieve results Strong customer relationship management and process improvement skills Excellent problem-solving, presentation, and negotiation skills Proactive, energetic, and adaptable attitude Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field What we offer Competitive salary tailored to experience - from 17,600 to 22.870 PLN gross Remote working mode offering flexibility A dynamic, inclusive, and collaborative work environment The opportunity to contribute to a global leader in HR and payroll services Employment contract with an attractive benefits package Benefits are linked with employment contract hiring within Poland

• Provate medical care package sponsored by employer

Group life insurance sponsored by employer Holiday allowance Multisport card partly sponsored by employer Preferential terms of the MultiLife program Co-financing of English or German Language course at a professional language school #LI-DNI #LI-DNP Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris