ServiceNow Technical Writer( Remote, But Need Certified Candidate)
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Galaxy Infotech INC, is seeking the following. Apply via Dice today! T+S USC Candidates must have active certification, i need their copy or that email where their certs could be shown. Need LInkedIn that matches resume. Seeking a detail-oriented ServiceNow Technical Writer to create, maintain, and manage high-quality documentation for the ServiceNow platform. This role will support IT, business, and end users by producing clear, accurate, and user-friendly content that drives platform adoption, operational efficiency, and compliance. The ideal candidate has experience documenting ServiceNow processes, workflows, and configurations , and can translate complex technical concepts into easy-to-understand materials for diverse audiences.
Key Responsibilities
- Develop and maintain technical and functional documentation for the ServiceNow platform
- Create a variety of content, including:
- User guides and training materials
- Process documentation and SOPs
- Knowledge base articles
- Release notes and change documentation
- Collaborate with developers, administrators, business analysts, and stakeholders to gather information
- Translate complex technical concepts into clear, concise, and user-friendly content
- Document workflows, configurations, integrations, and system processes
- Support knowledge management and self-service initiatives within ServiceNow
- Ensure documentation aligns with governance, compliance, and healthcare standards (HIPAA)
- Maintain version control and ensure documentation is current and accurate
- Assist with training materials and end-user adoption efforts
- Standardize documentation templates and best practices
Required Qualifications
- 3 5 years of experience as a Technical Writer, preferably in IT or ServiceNow environments
- Experience creating documentation for enterprise software platforms
- Strong ability to translate technical concepts into business-friendly language
- Experience with
- Process documentation and SOP creation
- Knowledge management systems
- Excellent writing, editing, and organizational skills
- Strong attention to detail and ability to manage multiple deliverables
Preferred Qualifications
- Experience with ServiceNow platform documentation
- Familiarity with ITIL processes (Incident, Change, Problem, etc.)
- Experience in healthcare environments
- Exposure to tools like Confluence, SharePoint, or similar documentation platforms
- Basic understanding of workflows, APIs, or system integrations
- Experience supporting Agile teams
Ideal Candidate Profile
- Clear, concise communicator with a passion for documentation excellence
- Detail-oriented and highly organized
- Able to work with both technical and non-technical stakeholders
- Proactive and committed to continuous improvement