Solutions Expert
Deliver Solutions. Drive Adoption. Create Impact. At Forwood, our mission is simple and powerful: eradicate workplace fatalities. We partner with some of the world’s largest organisations in high-risk industries to deliver Critical Risk Management solutions that save lives. We’re looking for a client-facing Solution Expert to support implementation, migration, configuration, and adoption of Forwood solutions across Europe. This is a hands-on solution delivery role for someone who enjoys working directly with clients, solving problems, facilitating workshops, and helping customers realise measurable safety and operational outcomes. What You’ll Be Responsible For: You will support client onboarding, implementation, configuration, training, and adoption across our solutions (CRM+, Risk+, Compliance+, Safety+, and Forwood One) and help existing customers transition or upgrade. You will: Lead discovery workshops to understand client requirements, workflows, critical risks, and success criteria Configure and validate solutions aligned to client needs and best practice Support testing, go-live, training, hyper-care, and post-go-live stabilisation Facilitate client workshops, training sessions, and solution reviews Manage client expectations and represent Forwood professionally Supporting upgrade readiness, planning, configuration, testing, and validation Assisting with cutover, go-live, and hypercare phase Helping clients understand new workflows, configuration, and adoption requirements Identifying risks early and working cross-functionally to resolve them Translate client needs into scalable solution approaches Capture feedback, usability issues, and product gaps Contribute to playbooks, enablement content, and implementation frameworks Improve onboarding, migration, and adoption processes What We’re Looking For: Experience in SaaS, consulting, onboarding, Customer Success, or technical client delivery Strong client-facing communication, facilitation, and stakeholder management skills Ability to translate business requirements into practical configuration and solution design Experience in implementations, upgrades, testing, training, go-live, or adoption activities Strong analytical thinking and problem-solving skills Confidence working with both technical and non-technical stakeholders Understanding of SaaS platforms, change management, and client enablement Bonus If You Have Experience in safety, risk, compliance, mining, energy, construction, or heavy industry Knowledge of Critical Risk Management, critical risks, and critical controls Experience delivering training, workshops, or enablement programs Familiarity with Customer Relationship Systems or Client Success platforms Experience supporting enterprise SaaS migrations or transformation programs Multi-lingual Skills- specifically additional European language skills such as Spanish, German, or Italian. Who Will Thrive In This Role You are proactive, solutions-oriented, organised, accountable, and comfortable working directly with enterprise clients. You can balance technical detail with business outcomes, facilitate confident conversations, and work collaboratively across teams. You care deeply about helping clients succeed - and you’re willing to roll up your sleeves to achieve it. Why Join Forwood? Help deliver technology that improves safety outcomes globally Work with leading organisations in high-risk industries Join a purpose-driven SaaS company with strong growth momentum Work at the intersection of technology, safety, and operational excellence Contribute directly to product evolution and client success outcomes