Sr. Director, Internal Audit

About Us

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts

About the Role

We are seeking a Sr. Director, Internal Audit to build and lead our internal audit function. This is a high-visibility role reporting to the Audit Committee with a dotted line (for administrative oversight) to the CFO. You will operate as an independent contributor initially, with the opportunity to build a team as the function matures and the company grows. The Sr. Director, Internal Audit plays a critical role in identifying, assessing and mitigating risks across the organization through creating an enterprise risk assessment and then conducting targeted internal audits based on those risks while also ensuring the company is in compliance with its policies. Responsibilities :

• Develop and implement a comprehensive enterprise risk assessment process, including creating an enterprise risk heat map, which will be presented at least annually to the Senior Leadership team and the Audit Committee
• Based on the enterprise risk assessment and in consultation with Senior Leadership and the Audit Committee, develop and execute a risk-based annual audit plan aligned with company objectives and regulatory requirements, including operational and compliance audits across all business functions
• Coordinate with external auditors to optimize audit coverage and minimize duplication and disruption
• Partner with Legal and the SOX Compliance function on matters requiring investigation from various reporting mechanisms (e.g. whistleblower hotline, SOX sub-certifications, etc)
• Present audit findings, recommendations, and remediation progress to the CFO and Audit Committee
• Partner with business leaders to identify control gaps and opportunities for process optimization and recommend scalable improvements
• Monitor remediation efforts and validate closure of audit findings
• Stay current on emerging risks, industry trends, and regulatory developments relevant to the technology sector
• Develop internal audit policies, procedures, and methodologies to establish a scalable internal audit framework
• Act as a strategic advisor to the Audit Committee and Senior Leadership on emerging risks, major strategic initiatives (international expansion, new product launches) and the risk implications of significant business model changes

Qualifications :

• Bachelor's degree in Accounting, Finance, Business, or related field
• 15+ years of progressive experience in internal audit, external audit, or risk management, with at least 3-5 years in a senior leadership capacity
• CPA, CIA, CISA, or equivalent certification required
• Experience in the technology industry strongly preferred
• Experience in companies dealing with a high volume of transactions and settlement by credit cards preferred
• Experience operating in public companies
• Deep understanding of internal control frameworks (COSO, COBIT) and risk assessment methodologies
• Familiarity with SOX 404 compliance requirements
• Strong analytical, communication, and project management skills
• Ability to work independently, manage competing priorities, and influence without direct authority
• Experience with audit management software and data analytics tools a plus

What We Offer :

• Competitive compensation and equity
• Opportunity to build a function from the ground up
• Direct exposure to executive leadership and the Board

The salary range for this position is $249000- $316000 annually. (Bonus Pay included) Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application. #LI-Remote #LI-PR1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.