Strategic Account Manager

OnTrac is hiring a Strategic Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Salary: $104,800-$157,200 Employment Logistics: The Strategic Account Manager supports OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery. This is a long-cycle sales role focused on growing package volume through consultative engagement and operational support. The role works closely with the Director of Customer Success and internal teams to maintain customer satisfaction and drive strategic growth. Unpacking the Benefits: Competitive individual and group benefits Medical, Dental, and Vision insurance Paid Time Off including Holiday pay 401(k) with company match Safe and clean work environment The Must-Haves: Bachelor’s degree or equivalent experience 6–10 years of experience in account management, sales, or customer success Mandarin speaking (written and verbal) Strong organizational, communication, and relationship-building skills Ability to travel up to 30–40% Your Mission in Motion: Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments. Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs. Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy. Prepare and deliver business reviews and presentations that highlight performance and growth opportunities. Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence. Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement. Paving your way to your success: You’re customer-focused and committed to delivering exceptional service You communicate clearly and confidently across cultures and teams, using sound judgment and professionalism You’re proactive, organized, and able to manage multiple priorities with minimal oversight You bring a strategic mindset and strong business acumen to account growth and retention You thrive in collaborative environments, build trust with stakeholders, and hold yourself accountable for results You’re adaptable, data-driven, and consistently demonstrate integrity, reliability, and a passion for long-term customer success If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.