Student Services Specialist II

About the position The College of Engineering Recruitment and Student Services Office at Iowa State University is seeking a Student Services Specialist II to lead and coordinate undergraduate recruitment efforts for prospective Cyclone Engineers. This dynamic, student-facing role is focused on engaging future students and their families as they explore engineering pathways and discover opportunities within the College of Engineering. In this role, you will coordinate recruitment events, campus visits, and outreach programs while serving as a key point of contact for prospective students. You will deliver presentations, facilitate one-on-one conversations, and use CRM tools to manage communications and engagement efforts. The position also includes advising the Engineering Ambassador & Mentor program (TEAM), supervising student ambassadors, and supporting high-impact recruitment initiatives such as campus tours, college fairs, and high school visits. Some travel is required, offering the opportunity to connect with students locally, regionally, and nationally while helping inspire the next generation of engineers.

Responsibilities

• Lead and coordinate undergraduate recruitment efforts for prospective Cyclone Engineers.
• Coordinate recruitment events, campus visits, and outreach programs.
• Serve as a key point of contact for prospective students.
• Deliver presentations and facilitate one-on-one conversations with prospective students.
• Use CRM tools to manage communications and engagement efforts.
• Advise the Engineering Ambassador & Mentor program (TEAM).
• Supervise student ambassadors.
• Support high-impact recruitment initiatives such as campus tours, college fairs, and high school visits.
• Travel locally, regionally, and nationally for recruitment purposes.

Requirements

• Bachelor’s degree
• 2 years of related experience
• Legally authorized to work in the U.S. on an ongoing basis without sponsorship

Nice-to-haves

• Master’s degree in higher education or a related field
• Experience in higher education admissions or undergraduate student recruitment
• Experience building and maintaining relationships with prospective students, families, and educational partners
• Experience delivering engaging presentations and communicating effectively to large audiences
• Experience advising and mentoring students individually in both in-person and virtual settings
• Proficiency with workplace technology (CRM systems such as Salesforce, Workday, and Microsoft Office Suite)
• Experience planning and executing large-scale events in a university setting

Benefits

• Comprehensive health and work-life benefits, including medical and dental
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• WorkFlex options for some positions