Student Success Specialist
KINEDRIK by EADIC is an international education institution focused on empowering engineers and architects through practical, industry-driven learning experiences. We believe knowledge only creates impact when it is applied. We are seeking a highly organized, empathetic, and proactive Bilingual International Student Success Advisor to support and guide our international student community. This position plays a key role in ensuring student retention, academic success, and seamless administrative support. As the main point of contact between students, academic platforms, and financial processes, you will help create a positive student experience while also supporting retention and commercial reactivation initiatives when necessary.
Key Responsibilities
Student Support & Help Desk Serve as the primary point of contact for students through phone calls, WhatsApp, and email. Provide first-level technical support related to access and use of educational platforms. Coordinate and follow up on academic concerns with instructors or tutors. Documentation & Administrative Management Review, verify, and manage official documentation from international students. Ensure student files comply with institutional and certification requirements. Maintain accurate and updated student records. Financial Follow-Up Monitor payment plans and student installments. Handle payment issues such as declined transactions or delayed payments professionally and empathetically. Maintain accurate payment records and provide updates when required. Retention & Student Engagement Monitor student activity and identify potential dropout risks. Execute student retention and re-engagement strategies. Conduct follow-up calls to offer additional certifications, program extensions, and reactivate inactive leads.
Requirements
Technical degree or Technologist diploma required (Preferred backgrounds: Engineering, Architecture, or related fields). Minimum 2 years of experience in customer service, academic support, preventive collections, student success, or consultative sales. Experience in EdTech, educational institutions, or international services is highly preferred. Fluent English (spoken and written) with the ability to maintain professional conversations with students from different regions around the world. Advanced proficiency in Excel and/or Google Sheets. Experience using CRM systems. Experience working with Learning Management Systems (LMS) such as Moodle or similar platforms. Conditions 100% remote Monday to Friday: 5:00 AM – 2:45 PM Colombia Time Salary Range: USD 400–500 per month International work environment Opportunity to grow within a fast-paced international education company Continuous learning and hands-on experience across different business areas Direct collaboration with multicultural teams and professionals from different countries