Technical Consultant - Patient Monitoring; Field: Buffalo​/Rochester​/Syracuse, NY

Position: Technical Consultant - Patient Monitoring (Field: Buffalo/Rochester/Syracuse, NY) ## Technical Consultant - Patient Monitoring (Field: Buffalo/Rochester/Syracuse, NY) Apply locations: Rochester, New York, United States: Buffalo, New York, United States: Syracuse, New York, United Statestime type: Full time posted on: Posted Todayjob requisition : 580032### Job Title Technical Consultant - Patient Monitoring (Field: Buffalo/Rochester/Syracuse, NY)###

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

• * Your role:
• ** Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and time frames including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
• * You're the right fit if:
• ** You’ve acquired 1+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.

Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.

• Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
• You have a bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to: + Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. + Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). + Wear all required personal protective equipment.
• * How we work together
• * We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

• * About Philips
• * We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do…