Technical Support Analyst

Technical Support Analyst Req number: R7867 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a Junior Technical Support Analyst. If you have a strong experience in Opera Project Management Systems and strong experience in supporting hotel properties are looking for your next career move, apply now.

Job Description

We are looking for a Sr. Technical Support Analyst to provide level 1 support for an international hotel. This position will be full-time and remote. What You'll Do: Level 1 Support for 40+ hotel properties, as well as supporting the corporate office Support for Office 365 password resets and MFA enrollments Support for Cloud based PMS password resets Support for logging into the Property Management System, printing, and internet access (browser usage) Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting) Utilize ManageEngine ServiceDesk Plus What You'll Need: Minimum 5 years of experience in an IT Helpdesk or technical support role Experience working directly with end users; ability to ask probing questions to assess and understand the root cause of issues before troubleshooting Accustomed to working for US-based companies; must be willing and able to commit to a night shift schedule and open to weekend coverage (Saturday and/or Sunday required) Highly reliable and dependable; demonstrates strong work ethic and commitment to a structured, consistent schedule Self-starter and detail-oriented; takes initiative to research and better understand technical situations independently Experience with MSP environments or hospitality industry is a plus Physical Demands Ability to safely and successfully perform the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.