Traffic Account Manager – International

Job Description:

• Onboard new Gym Launch clients via Agency Onboarding Zoom calls
• Ensure activation and integration of the following tech stack: GoHighLevel, Lead Connector, Twilio, GoDaddy, Meta/FB business manager, TikTok Ads manager, Zapier/Make.com, Asana
• Host client facing “Pre-Launch” Zoom calls prior to ads going live to cover expectations and lay the foundation for a strong and successful relationship together.
• Ensure that all media buyers are optimizing accounts to SOP standards and within KPI’s
• Review account roster daily to ensure all are being served at a high level
• Rebuild and optimize problem accounts to ensure excellent client experience
• Provide feedback to media buyers to ensure alignment and results
• Adhere to B2C marketing guidelines established by Gym Launch
• Be available to our DIY clients to share expert advice on Paid Traffic Strategies
• Support R&D testing to remain competitive in the B2C agency category.
• Create educational Loom videos as needed for departments/clients.
• Oversee and manage budgets provided by clients accurately and efficiently
• Monitor emerging trends in social media paid advertising and adjust accordingly
• Seek out new skills and strategies to help bring our services forward
• Collaborate with team members on the clients in need of help, ensuring that the client experience exceeds their expectations.
• Ensure that all client interactions are immediately and consistently noted
• Maintain up to date technical expertise of all Gym Launch products
• Ensure all stats sheets are managed and up to date by EOD Daily
• Ensure EOW reports are submitted to Agency Manager by Friday EOD
• Identify and communicate areas of opportunities for increased efficiencies and increased adoption within all Gym Launch Programs.
• Complete preliminary Q.A. check prior to ads launch to ensure Facebook Integrations, software automations and more are set up appropriately.
• Quickly identify gaps in our product and client experience that impact the success of our clients and communicate solutions to direct reports and other team members.
• Confirm that all service procedures, policies, guidelines, and standards are being adhered to consistently and take necessary corrective actions when appropriate
• Reply to each escalation and/or client request same-day or first thing the following day for overnight requests.

Requirements:

• 2 Years Digital Marketing Lead Generation experience within the local Brick & Mortar Service sector - (US / Canada Markets)
• 1 Year experience with GoHighLevel CRM and it’s integrations
• 1 Year client facing experience
• Efficient with Facebook, Instagram, Adwords Advertising Platforms
• Experience with: Zapier, Twilio, Mailgun, GoDaddy, Canva, Lead Connector, Asana
• Experience using social media analytics tools and the ability to optimize marketing strategies based on findings.
• Excellent communication skills via email, text and video conferencing
• Excellent client-facing communication and energy
• Ability to work under pressing deadlines
• Amazing organization skills
• Tolerance for high-stress situations
• A keen eye for marketing creative and psychology
• Adaptability to fast changing environments
• Excellent time management skills
• Ability to dedicate one’s self to meet and exceed company expectations
• Efficient with all integrated platforms within the company
• Ability to learn quickly and execute at a high level with speed
• Able to work M-F 9AM-5PM EST; Must be flexible and able to work additional hours/weekends if the situation warrants it
• Generally reachable and responsive to Slack during working hours
• Willing to go to war and grind things out in crunch time for your teammates and clients
• Able to make autonomous decisions for the good of the company and clients
• Able to consistently maintain a positive can-do attitude that reflects company values.
• Must show up consistently with energy and enthusiasm daily for team and clients
• Quiet home office environment with fast, reliable Wi-Fi and computer
• Awesome energy to create a WOW 1st experience for our new clients.

Benefits:

• Remote work options