US Logistics Operations Coordinator

We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT). What you'll be doing: Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution. Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience. Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations. Analyse returns, transportation, and delivery data to identify trends, root causes, and opportunities to improve operational efficiency, service levels, and cost performance. Maintain accurate records across returns workflows and support continuous improvement initiatives to enhance processes, scalability, and operational effectiveness. What you need to succeed: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply) 2–3 years of experience in logistics, transportation, supply chain, or operations roles, with exposure to customer-facing and operational processes. Strong command of English, with excellent written and verbal communication skills and a high level of attention to detail. Demonstrated problem-solving and analytical capabilities, with the ability to leverage data to investigate issues and drive effective solutions. Customer-centric mindset with a strong commitment to delivering service excellence and positive customer outcomes. Ability to manage multiple priorities in a fast-paced operational environment while collaborating effectively with cross-functional stakeholders. Built for Real Life, Designed for What’s Next At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.