US Virtual - Patient Care Coordinator (Healthcare) - Work from Home
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Position Patient Care Coordinator I Location Remote (United States) About VXI Global Solutions At VXI Global Solutions, we redefine customer experiences through exceptional service and operational excellence. As a leader in business process outsourcing (BPO), we’re committed to helping clients build stronger brand loyalty while empowering our employees to thrive and grow.
About the Role
We’re looking for a compassionate and detail-oriented Patient Care Coordinator I to support a leading Patient Assistance Program. In this remote role, you’ll connect with patients and healthcare providers, guiding them through the application process, addressing inquiries, and ensuring seamless support. With our cutting-edge tools, you’ll play a vital role in delivering the highest level of service while fostering trust and collaboration. What You’ll Do
- Primary Point of Contact Act as the main liaison for patients and healthcare providers, providing clear guidance with applications, status updates, and inquiries.
- Service Excellence Resolve inquiries quickly and professionally while ensuring compliance with program guidelines.
- Documentation Accurately document all interactions, escalating issues like adverse drug events, complaints, or shipping errors as necessary.
- Compliance & Reporting Proactively identify and report potential adverse events to maintain FDA compliance.
- Performance Goals Consistently meet or exceed performance targets, ensuring high levels of quality and accuracy.
- Training & Development Complete required training to stay up-to-date with program knowledge and continually develop your professional skills. What We’re Looking For
- Education High School Diploma or GED (Associate/Bachelor’s degree preferred).
- Experience Previous experience in a call center, healthcare setting, insurance provider, or pharmacy is a plus.
- Skills Familiarity with healthcare programs, billing, benefits investigation, prior authorizations, Medicare/Medicaid, and private payers.
- Technical Skills Proficiency with Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and CRM systems.
- Core Competencies Strong communication skills (both verbal and written), multitasking, organizational skills, problem-solving abilities, and attention to detail. What Sets You Apart
- Empathy & Patience Ability to empathize with patients, particularly when dealing with sensitive health-related matters. Patience is crucial for assisting patients who may be confused or distressed.
- Exceptional Communication The ability to articulate information clearly and professionally, ensuring patients and healthcare providers fully understand the guidance provided.
- Problem-Solving Strong critical thinking to resolve issues such as delivery delays or misfired medical devices.
- Reliability & Dependability Consistent attendance and professionalism are essential in ensuring patients receive timely assistance.
- Tech-Savvy & Adaptable Comfortable navigating technology, learning new systems quickly, and adapting to changes in a fast-paced environment.
- Customer-Focused A genuine passion for providing excellent customer service and helping patients with their healthcare needs. Success Factors for Working from Home
- Private Workspace A quiet, dedicated workspace with no distractions.
- Ergonomics A comfortable desk setup with all necessary equipment.
- Internet A reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed.
- Self-Motivation & Independence The ability to stay productive, organized, and on-task while working remotely.
- Communication Strong verbal and written communication skills, especially in virtual settings.
- Adaptability The ability to quickly adjust to new processes, tools, and technologies. What’s in It for You? Compensation and Schedule
- $15.00/hour with a full-time, 40-hour workweek.
- 100% paid training to set you up for success. Perks and Benefits
- Optional medical, dental, vision, and life insurance (available after the first full calendar month).
- Generous referral program Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
- Discounted T-Mobile family cell phone plan $25/month per line (up to 5 lines).
- Work-from-home convenience Save time, money, and reduce your environmental footprint. Growth Opportunities At VXI, career advancement and professional development are at the heart of our culture. We offer opportunities for growth in a supportive, collaborative remote environment. Why VXI Global Solutions? Joining VXI means becoming part of a team that values empathy, collaboration, and innovation. You’ll have the chance to make a real difference in patients' lives—all while enjoying the benefits of a supportive, growth-oriented remote work environment. Ready to join us? Apply now and start your journey today! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply To this Job Apply To this Job Apply To This Job Apply To This Job