Virtual Care Center Medical Assistant (1pm-10pm shift)
About the position Position Summary: The Virtual Care Center (VCC) provides rapid access to telehealth appointments for patients with acute medical conditions requiring same-day care. The Bilingual English/Spanish VCC Medical Assistant is a remote role responsible for managing messages, handling telephone encounters, and assisting the nurse as needed to ensure efficient patient care and communication. Although this is a remote role- incumbents are required to come in monthly to work activities in the Bronx, NY and requires as-needed onsite requirements in New York City. Accordingly, applicants must be in a commutable vicinity to the NYC job market.
Responsibilities
- Prepare patients for care, conduct screenings, and facilitate the discharge process
- Verifies Patient Demographics, Pharmacy and Insurance
- Collaborates with nurse and reaches out for clinical guidance when appropriate
- Assist in ensuring that the call center patients are scheduled appropriately on the template
- Assists the call center nurse in ensuring that patients have information required for the scheduled visits such
- Provide support during clinic hours, assisting providers with patient care and administrative tasks
- Assist with post discharge appointments, referrals, DME orders
- Assist with the collection of discharge records, medical histories, and treatment plans
- Perform other job-related duties as required
Requirements
- High School Diploma required
- Previous experience working in a community-based health center or similar setting
- Medical Assistant Certificate or completion of an accredited Medical Assistant program required
- Bilingual Spanish/English required
- 2+ years of established Medical Assistant experience in ambulatory/primary care environment
- Flexible work schedule
- Proficiency with computers and software
- Strong communication skills
- Ability to multi-task
Benefits
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance