Workplace Support Specialist - angol nyelvtudással
Workplace Support Specialist - English Language Proficiency When IT issues arise for our colleagues at the parent company who live in different countries, the outstanding work of the Workplace Support Specialist is truly needed. Customers can contact us via chat or a ticket system. To ensure troubleshooting is as quick as possible, effective and quality work is required. For this purpose, an extensive knowledge base, as well as extensive permissions, programs, and tools, are available to the Workplace Support Specialist. If higher-level, specialized support is needed during problem resolution, the Workplace Support Specialist can involve different 2nd/3rd Level colleagues. Why You Will Love Your Job?
- With your effective communication, you can solve problems on a daily basis
- You can collaborate with other groups while using our well-established processes, policies, and making process improvement suggestions
- You will participate in a 4-week training program that can be completed from home office, so by the time the first customer contact reaches you, you will confidently respond
- You can actively use your acquired English language skills
Qualifications
- Fluent English language skills (spoken and written)
- 1-2 years of experience in a Workplace Support position (preferred)
- Deep IT interest
- Ability to work in 5x24 shifts, typically daytime shifts
- Deeper IT knowledge
- Customer-centric mindset
- Good problem recognition and solving skills
- Good stress and monotony tolerance
Additional Information Why Is It Good To Work With Us?
- We are a stable, human-centered, internationally oriented large company
- We provide 4 days of home office per week
- You can work in a dynamic environment where we always welcome your innovative ideas
- We provide many training and career opportunities for you
- We supply you with the tools you need to work (laptop, extra monitor, headset)
- Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
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