Benefits Administrator, US Benefits – Retirement

Job Description:

• Manage end-to-end administration of the company’s 401(k) plan(s), including eligibility, enrollments, deferral changes, employer contributions, loan and hardship processes, distributions, notices, and participant support.
• Partner with recordkeepers, TPAs, payroll, and finance teams to ensure accurate and timely payroll deductions, contribution funding, and reconciliation.
• Oversee annual retirement plan activities, including nondiscrimination testing, census review, audit support, Form 5500 coordination, plan notices, and correction of operational issues when needed.
• Monitor plan operations for compliance with ERISA, IRS, and Department of Labor requirements.
• Support plan design changes, vendor transitions, and retirement education initiatives to improve employee participation and experience.
• Administer U.S. health and welfare programs, including medical, dental, vision, life, disability, FSA/HSA, commuter, COBRA, and leave-related benefits.
• Own benefits onboarding, life event changes, terminations, employee communications, and escalated issue resolution.
• Manage open enrollment planning and execution, including system setup, testing, employee education, vendor coordination, and post-enrollment reconciliation.
• Review carrier invoices and eligibility files to ensure accurate billing and timely resolution of discrepancies.
• Maintain benefits content in HRIS, knowledge bases, employee guides, and internal process documentation.
• Ensure benefits processes align with the needs of an EOR business model, including coordination across internal teams supporting U.S. employees and client populations.
• Help manage benefits compliance across a multi-state U.S. workforce, including ACA tracking, required notices, plan document administration, and eligibility rules.
• Partner with Legal and Compliance teams on benefits-related policies, employee communications, and risk management.
• Support audits, internal controls, and documentation for benefits and retirement plan administration.
• Identify gaps, streamline processes, and implement scalable controls that improve service delivery and reduce compliance risk.
• Serve as the primary day-to-day contact for brokers, carriers, retirement plan vendors, COBRA administrators, leave vendors, and other external partners.
• Track vendor performance against SLAs, escalate issues, and lead regular operational reviews.
• Collaborate with Payroll, HRIS, People Ops, Finance, and Customer/Client teams to ensure smooth execution of benefits programs.
• Provide clear, practical guidance to employees, managers, and internal stakeholders on benefits policies and programs.

Requirements:

• 6+ years of progressive benefits experience, including significant hands-on administration of U.S. 401(k) plans and core employee benefit programs.
• Experience working in an EOR, PEO, staffing, multi-entity, or other complex employer environment with distributed and/or multi-state employee populations.
• Strong working knowledge of 401(k) operations, including payroll integration, contribution remittance, eligibility tracking, notices, testing support, and vendor coordination.
• Strong understanding of U.S. benefits compliance, including ERISA, COBRA, ACA, HIPAA, Section 125, and related retirement and welfare plan requirements.
• Experience managing annual open enrollment and ongoing benefits operations.
• Strong analytical, reconciliation, and problem-solving skills, with high attention to detail.
• Experience working with HRIS, payroll systems, benefits administration platforms, and retirement recordkeeping systems.
• Excellent written and verbal communication skills, with the ability to explain benefits clearly to employees and stakeholders.

Benefits:

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.