Call Center Agent - Division of Elections Department: Contact Center Employment Type: Full Time Location: Remote - USA Reporting To: Contact Center Management Compensation: $16.00 / hour Description PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Elections. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply. We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

Key Responsibilities

Your Daily Impact: Inbound Call Management: Handle a high volume of incoming calls for the the Florida Department of State, Division of Elections, assisting Florida voters, ensuring every caller receives outstanding service. Exceptional Customer Care: Deliver courteous, professional, and accurate assistance to all incoming callers, ensuring an excellent service experience from start to finish. Effective Resolution: Actively listen to and resolve caller questions and concerns with clarity, patience, and empathy. Professional Phone Presence: Maintain a clear, confident, and articulate verbal demeanor, serving as a positive and trusted voice. Engaging Communication: Translate complex information into friendly, easy-to-understand guidance while building a strong rapport with callers. Compliance & Quality Assurance: Strictly adhere to established program guidelines, operational policies, and standard call-handling procedures to ensure quality control. Skills, Knowledge and Expertise What We’re Searching For: Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment. Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM ET. Technical Proficiency: You are comfortable using computers and navigating various software applications. Dedicated Workspace: You have a quiet, distraction-free home office environment. Minimum Requirements: Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload. Professional Equipment: A high-quality wired USB plug in headset, keyboard, and mouse are required for optimal performance. Background Check: You are able to pass a background check. Residency Requirement: We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.

Benefits

Pay $16 per hour (English) $17 per hour (Spanish)

Benefits

Remote Work Flexibility: Enjoy the convenience and comfort of working from your dedicated home office space. Comprehensive Paid Training: Receive thorough training to ensure your success in the role. Robust Benefits Package: Medical, Dental, and Vision Insurance Life Insurance Supplemental Benefits 401K Retirement Savings Plan Generous Time Off: Benefit from paid holidays and paid time off. We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.