The job profile for this position is Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Position Summary Delivers virtual Employee Assistance Program (EAP) wellness seminars and management trainings to employer clients using approved, EAP‑aligned content. Provides engaging, non‑therapeutic, educational experiences that may include clinically informed, psychoeducational, skills‑based, or workplace‑focused topics, depending on seminar scope. Applies subject matter expertise and strong facilitation skills to ensure high‑quality delivery while maintaining strict EAP boundaries. When applicable, leverages licensed clinical background or equivalent behavioral health expertise to ensure clinical accuracy, ethical standards, and appropriate handling of sensitive content. Partners closely with Employer Service Coordinators (ESCs) from request through delivery to ensure a consistent, high‑quality client experience. Primary Responsibilities Deliver virtual EAP wellness seminars and management trainings using approved content and materials. Present clinically informed, psychoeducational, skills‑based, or workplace‑focused topics aligned with EAP scope. Maintain a safe, ethical, and non‑diagnostic educational approach; no treatment, diagnosis, or counseling is provided. Apply appropriate judgment during live Q&A, responding within scope and redirecting clinical questions or concerns as needed. Partner with ESCs before and after events to align on client needs, session objectives, and logistical details. Personalize approved materials as appropriate while maintaining content fidelity and EAP boundaries. Manage session pacing and timing to meet client‑requested durations (generally 30–120 minutes). Be a behavioral clinical subject matter expert to assist in forming new EAP seminar content. Foster an inclusive, welcoming, and engaging virtual learning environment. Maintain confidentiality and professional standards at all times. Troubleshoot basic virtual technology issues in real time as needed. Minimum Requirements Master’s degree in a behavioral health or related clinical field. Active, independent clinical licensure (e.g., LCSW, LPC, LMFT, Psychologist, or RN with behavioral health experience). License must be active, unrestricted, and maintained throughout participation. Assignment to specific seminars is based on validated content requirements, which may require additional professional experience, education, certifications, or demonstrated subject matter expertise accordingly.

Preferred Qualifications

Demonstrated experience delivering presentations, facilitation, training, or group education in virtual and/or live settings. Strong communication skills, audience engagement ability, and professional presence in client‑facing environments. Knowledge of EAP services, scope, boundaries, and referral standards (or ability to learn quickly). Ability to manage live participant interaction and questions professionally and within role scope. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.