Job Description:

• Provide medically appropriate tele-triage, patient assessment, and case direction
• Communicate diagnostic results, treatment plans, and education to clients
• Support DVMs with care delivery, medical advice boundaries, and follow-up
• Review and approve medication requests using standing orders
• Support clinics and Virtual Care Coordinators with medical inquiries and administrative needs
• Handle escalations from Yellow AI IVR, chatbot, and text workflows when cases require human medical review
• Assess patient symptoms via phone, email, or text to determine urgency
• Determine whether a clinic visit, referral, or home monitoring is appropriate
• Provide legally compliant medical advice to Bond Vet clients only
• Escalate to DVM when needed
• Review and communicate bloodwork, fecal results, cytology, radiology interpretations, and other diagnostics
• Use standing orders for common conditions (e.g., positive fecals)
• Prepare clear, empathetic written summaries using macros and templates
• Manage a high volume of emails, calls, and platform-based messages
• Assist with appointment rescheduling when clinics lose DVM coverage
• Identify urgent cases needing clinic intervention
• Relay medication fill requests to clinic teams and ensure clarity

Requirements:

• 3+ years experience as a veterinary technician
• Ability to work from home with reliable access to high-speed internet (at least 50 mbps) and a headset
• A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
• High comfort level typing, navigating multiple computer programs, and speaking on the phone
• Excellent written and verbal communication skills
• High attention to detail and ability to multitask with accuracy and efficiency
• CVT, RVT, LVT, or LVMT preferred

Benefits:

• Competitive Pay: $18-$22/hour (based on experience)
• Comprehensive Benefits
• Medical, Dental & Vision Plans
• $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Pet Bereavement Leave
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)
• A welcoming, supportive culture where people—and their pets—truly belong.
• Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
• Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.