Transforming Pet Care, One Interaction at a Time We are seeking a compassionate and tech-savvy Customer Support - Virtual Care professional to join our remote team! As a key member of our Virtual Support team, you will play a vital role in delivering exceptional customer experiences and supporting our mission to improve the health and happiness of pets, pet parents, and veterinary caregivers. About Petfolk At Petfolk, we're recreating the veterinary journey from the ground up with technology and design at the forefront. Our innovative approach is revolutionizing the way pet care is delivered, and we're looking for talented individuals like you to join our team.

Responsibilities

• Provide exceptional customer support via multiple channels, including text, phone, and email
• Champion our core values and contribute to achieving the goals of our pet care center
• Collaborate with our medical teams to deliver seamless support
• Work closely with the Sr. Director of Virtual Support to ensure success

Requirements

• 1+ year of customer service experience in veterinary medicine
• Ability to sit or stand for prolonged periods
• Dedicated home office or quiet workspace with high-speed reliable internet
• Availability to work weekend shifts and EST time zone
• Residency in one of the following states: AZ, FL, GA, NY, NC, SC, TN, or TX

What We Offer

• Competitive salary and robust benefits package
• Equity compensation for all employees
• Opportunity to join a thriving team and contribute to a revolutionary pet care model

Ready to Apply? If you're a motivated individual passionate about delivering exceptional customer experiences and supporting a innovative pet care model, we encourage you to apply now! Apply To This Job Apply for this job