Responsibilities:

• Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
• Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
• Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
• Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
• Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
• Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
• Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
• Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

Qualifications:

• Minimum five years of recent experience with digital enablement, OCM, or technology adoption initiatives.
• Strong experience with ServiceNow modules (for example, ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
• Experience leading modernization or migration efforts within a large enterprise environment.
• Project management experience with ability to manage multiple concurrent workstreams.
• Ability to create compelling communications and educational content.
• Strong written, verbal, and presentation skills.
• Ability to engage and influence stakeholders at all organizational levels.

Must have ServiceNow background in:

• LRMC – 50% Effort (high priority)
• Security – 25% Effort
• Will also need to work with CMDB and App Specific updates

KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG. KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider. KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pay Rate Range 85 - 97 USD hourly