Job Description:

• Own Operational Execution of People Priorities
• Lead the translation of People strategy into execution, building workstreams, governance structures, timelines, and stakeholder alignment plans that move critical priorities forward at pace.
• Manage vendor and system relationships across the HR technology stack, driving day-to-day execution and partnership management on all people systems; surface systems strategy and investment recommendations to the CPO with supporting analysis.
• Proactively identify and resolve risks, dependencies, and blockers across concurrent initiatives, maintaining operational visibility for People leadership through AI-powered tracking and reporting tools.
• Other duties as assigned.
• Drive Operational Excellence Across the People Function
• Own the People team’s operating rhythms, planning cadences, and accountability mechanisms, ensuring visibility, prioritization, and coordination across all active workstreams.
• Identify operational friction and directly redesign processes and workflows to improve efficiency, consistency, and execution quality across the People function, using AI-enabled automation wherever possible.
• Drive adoption and operational integration of AI-enabled tools, automation workflows, and agentic capabilities within the People function, advancing the team’s AI-native operating model as it evolves.
• Lead change management and implementation for organizational transformation initiatives, new processes, and technology rollouts, driving adoption and follow-through directly.
• Own Global Compliance & Employment Law
• Own HR compliance across all Billtrust operating countries, including the United States, United Kingdom, Netherlands, Germany, Poland, Belgium, and India, as well as future geographies as the company expands.
• Partner with the Chief Legal Officer on statutory requirements, works council obligations, and employment law changes, translating legal guidance into operational policy and practice.
• Maintain the global employee handbook and all country-specific policies, ensuring currency, accuracy, and legal defensibility across every jurisdiction.

Requirements:

• 7+ years of experience in HR operations, business operations, strategy execution, or a Chief of Staff function, with a demonstrated track record driving complex initiatives across global organizations.
• Multi-country HR compliance experience across at least 3 jurisdictions, with hands-on knowledge of statutory employment requirements, works council obligations, and country-specific policy management.
• Experience managing HR system and vendor relationships, with a track record of holding vendors accountable to SLAs, coordinating implementations, and ensuring day-to-day system performance.
• Proven ability to translate strategy into execution, building governance frameworks and accountability structures in environments where ambiguity is the norm.
• Strong cross-functional collaboration and influence skills, with a track record of driving alignment across Finance, IT, Legal, and business stakeholders without direct line authority.
• Track record driving AI adoption across a team or function, including hands-on use of agentic tools, automation workflows, and AI-powered HR systems.
• Strong executive communication skills, with the ability to produce polished leadership materials, operational dashboards, and progress reporting for senior audiences.

Benefits:

• comprehensive health coverage
• competitive retirement
• generous PTO and parental leave
• flexible work options
• meaningful investment in your professional development

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