Introduction to blithequark and the Industry At blithequark, we deliver mission-critical services and solutions on behalf of prominent clients, creating exceptional outcomes for them and the millions of people who count on them. As a leader in the industry, we recognize the importance of individuality and value the unique perspectives and ideas our associates bring to the table every day. If you're seeking an opportunity to make a real impact in a company that appreciates innovation and new ways of thinking, we encourage you to join our team as a Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for the State of Iowa.

About the Role

In this critical role, you will act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately documenting enrollment requests and status changes.
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.

Key Responsibilities and Expectations As a Remote Call Center Customer Service Representative, you will be expected to:

• Establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Problem-solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Work with people of diverse backgrounds.
• Adhere to a break and lunch schedule.
• Demonstrate excellent typing and grammar skills.
• Navigate a computer with ease.
• Understand and utilize policy effectively.
• Provide exceptional customer service and phone etiquette skills.
• Maintain reliable internet access.

Essential and Preferred Qualifications To be successful in this role, you should possess:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes.
• A high school diploma or GED.
• A background check will be required.
• Residency within 1 hour driving distance from Des Moines, IA, is mandatory.

Preferred qualifications include:

• Previous experience in a customer service role, particularly in a call center environment.
• Knowledge of Medicaid programs and policies.
• Excellent communication and interpersonal skills.

Skills and Competencies

Required for Success To excel as a Remote Call Center Customer Service Representative, you should possess:

• Strong problem-solving skills, with the ability to analyze situations and provide effective solutions.
• Excellent communication and interpersonal skills, with the ability to work with people from diverse backgrounds.
• A strong commitment to providing exceptional customer service and support.
• The ability to work in a fast-paced environment, with a focus on quality and productivity.
• Basic computer skills, including proficiency in Microsoft Office and web-based applications.

Career Growth

Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative, you will have access to:

• Paid training, with a comprehensive program designed to equip you with the skills and knowledge needed to succeed in your role.
• Career growth opportunities, with the potential to advance within the company.
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect.
• Access to a range of learning and development resources, including online courses and training programs.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and employee-friendly culture. As a Remote Call Center Customer Service Representative, you can expect:

• A supportive and inclusive work environment, with a focus on diversity and equality.
• A comprehensive range of benefits, including health insurance, paid time off, and retirement savings plans.
• A competitive hourly rate of $18.00, with opportunities for bonuses and incentives.
• A dynamic and fast-paced work environment, with a focus on quality and productivity.

Compensation, Perks, and Benefits