This is a remote position. Location: Remote (Portugal) Employment Type: Full-Time Schedule: Rotating shifts between 07:00 and 18:00 Monday to Friday About the Opportunity Are you a native French speaker with strong communication skills and a passion for sales? We are currently recruiting French-Speaking Retention & Sales Advisors to join one of Switzerland's leading telecommunications providers. In this role, you will be responsible for retaining existing customers, identifying sales opportunities, and promoting products and services tailored to each customer's needs. This is a fully remote position within Portugal, offering the opportunity to work in an international environment while building a career in the telecommunications sector. Your Role As a Retention & Sales Advisor, you will play a key role in strengthening customer relationships, reducing churn, and driving revenue growth.

Key Responsibilities

Handle inbound and outbound calls with French-speaking customers. Retain customers who are considering cancelling or changing their services. Identify customer needs and recommend suitable products, upgrades, and promotions. Promote additional services and cross-selling opportunities. Negotiate tailored solutions to maximize customer satisfaction and loyalty. Build strong customer relationships through a consultative sales approach. Meet and exceed retention, sales, and quality targets. Ensure an excellent customer experience during every interaction.

What We're Looking For

Fluent French and English (C1/C2 level). Previous experience in sales, retention, customer service, telesales, or contact centres is highly valued. Strong communication, negotiation, and persuasion skills. Target-driven and results-oriented mindset. Ability to work in a fast-paced environment. Customer-focused attitude with strong problem-solving skills. Comfortable working with KPIs and performance objectives. Salary & Benefits Monthly Compensation Package Base Salary: €920 Language Allowance (French + English): €250 Performance Bonus: Up to €360 Assiduity Allowance: €110 Flex Work Allowance: €60 Meal Allowance: €10.20/day (approximately €214/month) Additional Benefits Remote work within Portugal. Permanent contract after 6 months. Private health insurance. Paid training from day one. International and multicultural work environment. Career progression opportunities within a leading telecommunications project. Why Join? Join one of Switzerland's most recognized telecommunications brands. Develop your sales and retention skills in a high-performing environment. Benefit from ongoing coaching and professional development. Work remotely while enjoying long-term career opportunities. Earn attractive performance-based bonuses linked to your results. If you are passionate about sales, enjoy engaging with customers, and are looking for a rewarding career opportunity, we would love to hear from you. Apply today and become part of a successful and growing team. ​Data Privacy Notice (GDPR) By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be processed confidentially and used solely for evaluating your application.