Role Description This position is responsible for processing all release of information (ROI), specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This is an intermediate level position with at least 1 year related HIM experience.

• Full-Time Monday - Friday, 800 am - 430 pm EST
• Location Remote
• Comfortable working in a high-volume production environment
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors
• Proficient in Microsoft Office (including Word and Excel)

Qualifications

• High School Diploma or GED
• Must be 18 years of age or older
• 1-year Health Information related experience
• Basic computer proficiency
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Ability to organize and manage multiple tasks
• Presentation skills for small group settings
• Forward thinking and ability to problem solve Requirements
• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
• Maintain confidentiality and security with all privileged information
• Maintain working knowledge of Company and facility software
• Adhere to the Company's and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Assist with additional work duties or responsibilities as evident or required
• Enhanced need for attention to detail for medical records
• Consistent application of medical privacy regulations to guard against unauthorized disclosure
• Responsible for managing patient health records
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
• Ensures medical records are assembled in standard order and are accurate and complete
• Creates digital images of paperwork to be stored in the electronic medical record
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
• Answering of inbound/outbound calls
• May assist with patient walk-ins
• May assist with administrative duties such as handling faxes, opening mail, and data entry
• May schedule pick-ups
• Assist with training associates in the HIS positions
• Generates reports for manager or facility as directed
• Must exceed level 1 productivity expectations as outlined at specific site
• Participates in project teams and committees to advance operational strategies and initiatives as needed
• Mentor HIS staff for further professional development
• Inform senior leadership of issues, opportunities or challenges
• Assist throughout the region with training, mentoring and/or coverage as needed
• Participate and assist with onboarding activities for new employees
• Assist with Quality Assurance tasks as directed by management
• Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training
• Leads training sessions for timely staff development
• Other duties as assigned Benefits
• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance Apply To this Job