Role Description As an Intake Patient Care Representative, you will support new patients through the admissions process by:

• Gathering required information
• Verifying insurance coverage
• Reviewing prescriptions
• Coordinating next steps for care

This role focuses on accuracy, documentation, and patient coordination, rather than high-volume call handling. You will communicate with patients, caregivers, and internal teams to ensure all intake requirements are completed efficiently and compliantly, helping reduce delays in the start of care.

Qualifications

• 2+ years of experience in healthcare intake, medical office administration, or insurance support
• Experience with insurance verification or authorizations preferred
• Home health, DME, or medical office background a plus
• High school diploma or GED required

Requirements

• Experience in a customer service or patient service representative role within healthcare
• Detail-oriented and highly organized
• Comfortable managing multiple intake cases simultaneously
• Able to work independently in a remote environment
• Familiar with healthcare documentation and insurance workflows
• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction
• Must be able to operate off reliable, high-speed internet

Benefits

• 100% Remote
• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth
• Competitive hourly pay starting at $18.00 per hour Tier 1