Role Description As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

• Manage phone customer service and distribute communications.
• Handle patient information like demographics, insurance verification, and appointment scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks.
• Communicate results, enter medication requests, and document in the Electronic Health Records.
• Answer, screen, and process a high volume of incoming calls professionally.
• Schedule and cancel patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria.
• Update patients on the status of their referrals or authorizations.
• Communicate complex exam preparation instructions to patients and physicians' offices.
• Send out accurate and complete communication to healthcare providers.

Qualifications

• High School Graduate General Studies and experience with computer systems, including web-based applications, upon hire.
• High School GED General Studies and experience with computer systems, including web-based applications, upon hire.
• 1-3 years minimum of two (2) years experience in a patient-focused healthcare environment or high volume multichannel contact center, upon hire.
• Satisfactory completion of a formal Medical Assistant program or military training equivalent to an accredited Medical Assistant program, upon hire.
• Certified Medical Assistant AAMA, upon hire.
• Certified Clinical Medical Assistant, upon hire.
• Certified Medical Assistant AMCA, upon hire.
• Certified Medical Assistant NHA, upon hire.
• National Certified Medical Assistant NCCT, upon hire.
• Registered Medical Assistant, upon hire.
• National Registered/Certified Medical Assistant NAHP, upon hire.
• Registered Medical Assistant AMT, upon hire.
• Basic Life Support - CPR, upon hire.

Requirements

• Must live in or around Erlanger/Lexington Kentucky.
• May be required to attend training or meetings on site.
• Possess exceptional communication skills.
• Meticulous attention to detail and strong organizational skills.
• Proficiency in relevant systems and adaptability in handling information.